Refund policy

We offer a 30-day return policy, which means you have 30 days from the receipt of your item to request a return.

To be eligible for a return, the item must be in the same condition as when you received it: unworn, unused, with tags attached, and in its original packaging. You will also need to provide the receipt or another proof of purchase.

If your return is accepted, we will send you a return label along with instructions on how and where to send the package. Items returned to us without a prior return request will not be accepted.

If you have any questions regarding returns, feel free to contact us at support@wasaistudio.com.

Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received an incorrect item, so we can assess and resolve the issue.

Exceptions / Non-returnable Items
Certain items are not eligible for return, such as perishable goods (e.g., food, flowers, or plants), custom-made items (e.g., special orders or personalized products), and personal care products (e.g., beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please reach out to us if you have questions or concerns regarding a specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Returning the received item is the fastest way to get the desired product. If the return is approved, you can purchase the new item separately.

European Union – 14-Day Withdrawal Period
Regardless of the above, you have the right to cancel or return your order within 14 days without providing any reason if the goods are shipped to the European Union. As mentioned above, the item must be in the same condition as when you received it: unworn, unused, with tags attached, and in its original packaging. You will also need to provide the receipt or another proof of purchase.

Refunds
We will notify you once we have received and inspected your return and let you know if the refund has been approved. If approved, you will receive an automatic refund to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at support@wasaistudio.com.